Shipping costs are CHF 8 (Eco), CHF 10 (Priority) or CHF 19 (bulky goods). Shipping is free for orders over CHF 120 — excluding bulky goods. For Priority shipping on orders over CHF 120, a surcharge of CHF 2 applies.

For priority shipping, if you order by 11 a.m., your order will be dispatched the same day (exceptions may apply during periods of very high order volume). Delivery will take place on the next business day, provided there are no postal delays.

Yes — shipping is free for orders over CHF 120. Bulky goods are excluded. For priority shipping over CHF 120, a surcharge of CHF 2 applies.

Yes — you can pick up your order directly from our store at Badstrasse 29 in Baden AG. Exception: Certain products that are shipped via dropshipping (e.g., Tuki, Fitwood) cannot be picked up.

Yes — we carry our entire product range at the store in Baden. Certain products are kept in stock — if you let us know by phone in advance, we will be happy to set the product aside for you.

Our store is located at Badstrasse 29 in 5400 Baden AG. Opening hours: Tuesday to Friday 10:00 a.m.–5:30 p.m., Saturday 10:00 a.m.–4:00 p.m. Closed on Mondays.

Returns are possible within 14 days. The customer bears the cost of return shipping.

Yes — lilya.ch is a Swiss online shop operated as a family-run business from Baden, AG. All orders are processed securely and reliably.

lilya.ch is a Swiss shop — there are no customs duties within Switzerland. Customs duties may apply to orders shipped to Germany.